Customer Support
Pelican Cruise Ha Long
Address: Pelican Cafe, block 15, Tuan Chau Island, Ha Long, Vietnam (View Map)
Facilities of Pelican Cruise Ha Long
Leisures of Pelican Cruise Ha Long
Services of Pelican Cruise Ha Long
Pelican Cruise Ha Long company offers a pioneering new generation luxury of vessel with both uncompromising quality and safety standards: Pelican Cruise. Our fleet made in Vietnam with Vietnamese traditional style, they were all luxury designed by the French architectural. We are one of few cruises line in Halong Bay with fully equipment, the highest safety standards with sonar, radars. Each cabin is provided modern alarm devices linked to a central monitoring system, smoke sensor, fire extinguishers, hydrant and hoses, life jacket and clear emergency instructions. However, the most important one to make the excellent service, to constantly listen to and learn any feedback of customers to improve our service, to constantly researching, developing a new product and build the new remote to the gorgeous area with the path less traveled, to constantly keep environment in Halong Bay is our staff - the HUMAN RESOURCES. For the fully equipment of the luxurious cruise line provided by the management with the professional staff, PELICAN CRUISES guarantees to bring intimate atmosphere and world class of the service to the customers.
| Internet: | Free! Wifi internet is available in the rooms / hotel area and is free of charged when using. |
| Restaurant/Cafe: |
Pelican Cruise Halong is offered a convenience and breeze restaurant. Restaurant is located in the dining room with very comfortable facilities, the easy way to get breeze. There are air – conditioning at the restaurant, bar, fridge, screen led TV, phone call. Restaurant is the good view to look from inside dining room, also the place for meeting travelers around the world, MICE, conference, Karaoke, in emergency case – everybody will go to the restaurant and finally, restaurant is using for have breakfast, lunch, dinner. |
| Massage/Spa: |
Pelican Cruise Halong is supplied these spa services with our high skillful and professional staff. The mission of Pelican Cruise Spa is to make customized massages, facials and relaxing therapies available to everyone. Why is that important? Because massage therapy goes beyond relaxation and stress relief. It’s been proven to relieve headaches, treat physical conditions, improve flexibility, and even lower blood pressure. With so many healthy benefits, it’s important that massage is seen as more than a luxury. We would probably all agree that relaxation is a large part of massage, but massage is too good to save for rare occasions. That’s where the new day spa comes in. At Massage and Spa, we offer a wide variety of customized massages, so you can get away and get healthy more often. Provided services: Deep tissue massage, Aromatherapy body massage, Herbal essential oil treatment, |
| Other Services: |
+ Extra charge for transportation Hanoi - Halong - Hanoi by shuttle bus: 26 USD / person / roundtrip / 16 seat maximum for 8 guests Children under 4 years old free of charge, aged 5 years or over in adults The transfer bus departs from Hanoi at 7:30-8:00 AM (free pick-up in Hanoi Old Quarter only) and boat embarkation starts at 12:00 AM from Tuan Chau harbor located at Tuan Chau island, Halong. + A valid passport is required upon check-in. Personal details (full name, date of birth, passport number, nationality) are requested at least 03 days prior to the cruise date for advance registration (without guest's full information 72 hours before check in time, we reserve the right to treat your booking as cancelled). Otherwise, boarding may be denied by port authority. |
These are general hotel policies for Pelican Cruise Ha Long, as they may vary per room type, please also check the room description.
| Check-in date: | from 12:00 until later. Sooner subject to room availability. | |
| Check-out date: | until 11:00 or sooner | |
| Late check-out until 12:00 will be charged 50% of room rate. | ||
| Cancellation: |  |
Free! If cancelled or modified up to 17 days before date of arrival, NO fee will be charged. |
| If cancelled or modified up to 11-16 days before date of arrival, 50% of total nights will be charged. | ||
| If cancelled or modified after 10 days before date of arrival, 100% of the reservation will be charged. | ||
| In case of no-show, 100% of the reservation will be charged. | ||
| Child & Baby-cot: | |
Free! 1 child(ren) under 5 years old stay free of charge when using existing beds. |
| There is no capacity for cots in the room. | ||
| Pets Policy: | Pets are not allowed | |
| Groups policy: | When booking more than 6 rooms, different policies and additional supplements may apply. | |
| Room rates: | All rates are subject to change without notice if booking is still not confirmed. These rates are available only for bookings made with TUN TRAVEL and NOT available from the hotel directly. Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel. |
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